Every person is entitled to specific basic rights under the Human Rights Code. Each company creates their version of these rules which will meet or surpass the standards; Women's Health In Women's Hands believes the fair and equitable treatment of all women and have created this site to educate you on what your rights are when you come to see us!
- I have the right to receive quality care and treatment in a safe, supportive, and comfortable environment that respects my social, cultural, and spiritual needs.
- I have a right to care and treatment that met professional standards by qualified staff committed to my wellbeing.
- I have a right to know the name and title of my health care provider.
- I have a right to be treated with respect, consideration and dignity, and with protection of my need to privacy.
- I have a right to be listened to and to have my concerns taken seriously without ridicule.
- I have a right to ask questions and to receive prompt and reasonable responses to my questions.
- I have a right to refuse to participate in treatment or medication recommended by my health care provider.
- I have a right to obtain a second opinion on any treatments, surgical procedures, or health decisions recommended by my health care provider.
- I have a right to access and understand my medical records.
- I have a right to express grievances with treatment received and to bring my concerns and suggestions to the attention of WHIWH management without negative impacts to my care.
- I have the right to confidentiality of all information related to my care except in cases where the Centre is legally required to provide information. All information related to my care will remain confidential unless I have provided written consent to release of such information.
- I have right to know about all the services available at Women's Health in Women's Hands. It is important that you understand a few simple responsibilities you have to allow for fast reliable service in a respectful and courteous setting. These responsibilities help us help you!
- I have the responsibility to arrive for my appointments on time.
- I have the responsibility to notify the Centre if I need to cancel an appointment.
- I have a responsibility to learn about my body and how it works.
- I have a responsibility to follow the treatment plan my health care provider and I have agreed upon.
- I have a responsibility to treat my health care provider with respect and courtesy.
- I have a responsibility to tell my health care provider that I need more information or that I do not understand her instructions.
- I have a responsibility to report unexpected changes in my condition to my health care provider.
- I have a responsibility to learn as much as I can about my health care problems so that I can make the best choices.
- I have a responsibility to look after my body to the best of my ability.